Shipping & Returns
- Domestic Shipping
- Domestic Returns
- International Shipping
1. Domestic Shipping
- Is there an additional shipping charge?
- How long will it take for my order to reach me?
This depends on whether the products in your order are on Pre-order , mode of payment, and on your location. We dispatch our products from Monday to Friday, and it takes another 3 to 10 working days for the order to reach you based on your location. Some products are on pre-order so please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned.
Mode of payment:
- Prepaid Orders: Once you place an order, we will try and dispatch most products the next working day itself. But this is based on the product.
- Cash On Delivery Orders: We will dispatch your order the next working day after the cash on delivery order is confirmed. But this is based on the product.
Locations of delivery:
Within Maharashtra : Please allow 1 to 2 working days for the courier to be delivered
Metros : Please allow 3 to 4 working days for the courier to be delivered
Non-Metros and Interiors : Please allow 5 to 10 working days for the courier to be delivered
- Will all my items be shipped in the same box?
2. Domestic Returns
- How do I know if an item is eligible for return?
Most of our items can be returned/exchanged for a new product or store credit. If a certain style is a FINAL SALE, the same is mentioned on that specific product page itself. For products that can be exchanged, we adopt a 5-DAY FREE RETURN/EXCHANGE policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags.
Do note, free gifts/products won or received in promotional offers, and products purchased on sale cannot be returned or exchanged.
Accessories are all final sale.
- How do I get my money back?
You will get a credit voucher for the whole amount you paid which is valid for a year.
- What if I receive a damaged/ defective/ wrong product?
- Do you have reverse pickup service?
- What is the process to return a product?
You can email us at firstname.lastname@example.org. Please mark the subject as "RETURN/EXCHANGE REQUEST". We will need the order number , products you wish to return and the reason.
- How long will it take to process my return?
It will take 15 to 25 working days for you to receive a replacement or store credit. If a replacement is not in stock, you will receive store credit.
3. International Shipping